info@thunder.co
Best for invoices, contracts and API questions.
Write to usHelp & contact
How can we help?
Real people in Sarajevo answer every call and message.
Ways to reach us
Frequently asked
Quick answers
Grouped by who’s asking. Can’t find it? Write to us below.
Merchants
When is my COD paid out?
COD goes into your Thunder wallet when the parcel is delivered, and is paid out to your bank account every Wednesday once it reaches 20.00 KM.
How do I top up my wallet?
By card, or by bank transfer with the uplatnica. A bank transfer shows up once our finance team has checked it.
Can I cancel an order?
Yes, free of charge until a courier picks it up. After pickup the parcel can come back to you for the return fee.
Couriers
When do I get paid?
Pay goes out by bank transfer after each payroll run: monthly for employees, weekly or monthly for freelancers. Your payslips are in the app.
Where do I hand in COD cash?
Deposit it at the bank or hand it in at our office, and record it in the app. Stay under your cash limit: above it you get no new COD offers.
My app says it needs an update
Update Thunder from the App Store or Google Play. Versions that are too old stop working until they are updated.
Receiving a parcel
Can I pay by card at the door?
Not yet: cash on delivery is paid in cash to the courier.
I wasn’t home. What now?
You get a message, and our team arranges a new delivery time with you or returns the parcel to the shop.
How do I rate my courier?
Open the link in your “delivered” message: you can rate the delivery on the tracking page for 7 days. Couriers never see who rated them.